Shipping Info

1–5 business days
before it ships
7–20 business days
delivery, US
10–25 business days
delivery, international

Delivery is counted from the day your parcel ships, not the day you ordered. Weekends don't count.

Find the card that sounds like your order. Each one tells you what's happening and whether you need to do anything — usually you don't.

All good

You ordered in the last 5 business days

Your order is on schedule. We pack and hand everything to the carrier within 1 to 5 business days, and plenty go sooner.

What to do: nothing. The moment it leaves us, your shipping confirmation and tracking number are emailed to the address you used at checkout.

Check first

It's past day 5 and no tracking email has arrived

Nine times out of ten it's sitting in a filtered folder. Shipping confirmations get caught there constantly.

What to do: check junk and spam, then search your inbox for “Zodia”. If it genuinely isn't there, message us and we'll find it and resend.

Already handled

It's day 6 or later and it still hasn't shipped

We already know. Anything that hasn't moved by the sixth business day is escalated to our fulfilment team automatically — you don't have to chase us.

What to do: give us three more business days. Within that window we'll email you an update and your tracking number.

Normal

It shipped, but tracking hasn't moved in days

While you're inside the 7–20 (US) or 10–25 (international) business day window, quiet tracking is expected rather than a fault. Four ordinary reasons:

  1. The first scan happens late. Often not until your parcel reaches a regional hub near you. In peak periods, when carriers process parcels in bulk, that can take a while — and until that scan, the carrier hasn't formally confirmed receipt.
  2. The first scan happens at delivery. On some routes it's the only one there'll be.
  3. The database lags. The tracking record updates behind where your parcel actually is.
  4. Some shipments aren't trackable at all. Standard International especially. It's still coming, and it'll arrive by the 20th or 25th business day at the latest.
Nearly there

You're past 20 business days (US) or 25 (international)

Give it another five business days. Orders that run long almost always land on or just after the 20th or 25th business day.

Ours to fix

You're past 30 business days (US) or 35 (international)

At this point it stops being something for you to worry about. We monitor delays this long and escalate them to our fulfilment manager.

What to do: nothing. We investigate and come back to you by email within two to five business days.

Separately — if 30 days from purchase have passed, your order hasn't arrived, and tracking doesn't show it as delivered, you're entitled to a free replacement. That's on the returns page.

Track your order

Every window, in one place

Service US International
Before it ships every order 1–5 days
Standard delivery 7–20 days 10–25 days
Free Shipping 7–25 days
Expedited when offered 7–15 days 10–20 days

All figures in business days.

Free and expedited shipping

Free Shipping

Lands within 7 to 25 business days. To keep it free we route these by the most cost-effective method going, so it can sit a little longer before it ships. If yours hasn't moved yet it's still on schedule, and it'll arrive inside that window.

Expedited Shipping

We offer it rarely — keeping our prices where they are depends on not routing everything this way. When it's available you'll see it at the shipping step in checkout. Delivery runs 7 to 15 business days in the US and 10 to 20 business days internationally.

How your delivery date gets worked out

Projected ship date, plus transit time. That's it.

  • Transit time depends on the shipping speed you picked.
  • We count it in business days and skip Saturdays and Sundays, unless a weekend delivery option was offered to you at checkout.
  • Public holidays are factored in.
  • An “order within” countdown, where you see one, is the window to order in to get it by the date shown. That date can still shift before you finish checking out.
  • The date confirmed in your order confirmation email is the one that counts.
Still need us?

Message us with your order number and we'll pick it up from there.

Contact us

Returns Track your order

Simone Okafor — Customer Care Lead, Zodia®